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818-781-5100
Monday - Friday 9am - 6pm, Saturday 9am - 1pm

Terms and Conditions

Please review our reservation and rental policies prior to confirming your booking.

1. Cancellation & Refund Policy

48-Hour Cancellation Window: This reservation carries a cancellation policy of 48 hours. You may cancel anytime outside of the cancellation period without charges.

Should you cancel within 24-48 hours from the reserved time of pick-up, You will receive a refund of your prepaid amount, minus a $150 cancellation fee. If your prepaid amount is less than $150 no refund will be issued. No refunds will be given for any cancellations made less than 24 hours prior to the start of the rental period.

To cancel a reservation, please email us, call us, or visit our physical branch directly.

2. Reservation Holds & Fleet Availability

Reservations are held for a maximum of 2 hours past your scheduled pick-up time. If you arrive past this 2-hour grace period, your reservation and booked rates will no longer be valid, and your rental will be subject to current rates and vehicle availability.

Occasionally, we may experience overbooking on a particular class, or a vehicle we anticipated returning may be extended or become unavailable. We will do our absolute utmost to fulfill your reservation and may upgrade or change the class of vehicle booked without any additional charge to your original booked rate.

3. Required Check-In Documents

When picking up your rental vehicle, please remember to bring the following items with you:

  • Driver's License: A current, valid government-issued driver's license.
  • Major Credit Card: Major credit card issued by a major bank. For comprehensive payment rules on debit cards, please review our detailed Debit Card Requirements.
  • Proof of Auto Insurance: Please present valid proof of your full coverage personal auto insurance policy, if applicable.
  • Travelers Visiting from Outside California (CA): Must provide a flight itinerary clearly showing both your arrival and departure flight information.
International Visitor Document Requirement: Travelers arriving from outside the United States must present their country's driver's license, passport, and arrival/departure flight itinerary at the counter. If you do not possess these mandatory documents at the time of pick-up, you will not be allowed to rent the vehicle.
Important Exception: If you book a reservation but present an unacceptable payment card at the time of pick-up, your reservation will be cancelled immediately and no refunds will be issued. No exceptions will be made.

By clicking the "Reserve" button, you unconditionally agree to the terms and conditions outlined above.

Please retain a copy of these terms for your records.