What's Needed to Rent?
Renters must present a current and valid driver’s license, a major credit or major debit card, and proof of current auto liability insurance when picking up your rental. All drivers must hold a driver’s license and insurance that is valid for the entire duration of the rental term. All documents must be in the renters’ name.
In some cases, you may also be asked to present a supplemental form of a government-issued photo ID or your passport, and proof of address like a utility bill for example.
Reserving A Car?
How to Reserve Your Vehicle
Reserve online via our website, app, or call 855-699-SAVE (7283) to book with a live representative.
1. Booking Timeline & Guidelines
- Most reservations are accepted outside of 48 hours prior to your scheduled pick-up time.
- If you need a vehicle within 48 hours of pick-up, please call ahead to check availability.
- Keep your confirmation number handy at all times.
- All reservations are prepaid.
2. Terms, Conditions & Cancellation Policy
Please review our cancellation and refund rules carefully prior to booking. Cancellation and no-show charges may reduce refunds for prepaid reservations. Once the vehicle is rented, no refunds or credits are issued for unused rental days.
| Cancellation & Missed Reservation Policy | Refund Amount |
|---|---|
| Cancelling up to 48 hours prior to scheduled pickup time | You will receive a full refund. |
| Cancelling within 24–48 hours prior to your scheduled time of pick up | You will receive a refund of your prepaid amount, minus a $150 cancellation fee. If your prepaid amount is less than $150, no refund will be issued. |
| Cancelling within 24 hours prior to scheduled pick up time, No show, or failure to pick up your vehicle | No Refund No refunds are issued. |
| Rental is picked up but returned early | No Refund No refunds are issued. |
3. Security Deposit & Card Hold Policy
- At the time of rental, we require a security hold amount of $300 USD for credit and debit cards.
Security Deposits?
Security Deposit & Pre-Authorization Guidelines
Understanding pre-authorization holds, bank processing methods, and extended rental rules.
1. Pre-Authorization & Debit Card Processing
At the time of rental a pre-authorization will be drawn, this will place a hold on the funds from your account in the amount that is being pre-authorized. Please make sure you have sufficient credit or funds available (when using a debit card). If you are presenting a debit card for the retention of your rental, your bank will process a pre-authorization one of three different ways:
3 Ways Your Bank May Process The Pre-Authorization:
- 1 Account Debited: Your account may be debited, in other words, the hold amount may be withdrawn from your account.
- 2 Account Blocked: Your account may be blocked, you’ll be able to see the funds in your account, however not have access to the amount held.
- 3 Same-Day Release with 28-Day Hold: Your bank will release the hold the same day it was placed, however the pre-authorization will remain open and available for 28 days.
We cannot predict how your bank will process this transaction; please inquire directly with your banking institution for this information.
2. Deposit Usage & Extended Rentals (Over 28 Days)
This security deposit is not to be used towards the payment of your rental during your rental; it may only be used at the completion of your rental.
If your rental exceeds 28 days, your original authorization will be captured on the third or fourth week's billing cycle depending on the day you picked up your vehicle. This will generate a credit balance on your rental which will then be refunded to you upon return of the vehicle and completion of your rental.
We cannot reauthorize cards on extended rentals. If within the first 4 weeks of your rental, the rental charges are declined by your bank, the security deposit will then be captured as well and additional fees may apply.
Debit Card Requirements?
We only accept debit cards that are associated with major banks. Prepaid or loadable types of cards will not be accepted regardless of the issuing institution. The account must be open for at least one year, and you must have an available minimum balance of $300 (as security deposit) plus the cost of the rental at the time of pick up.
For more information on debit cards, click here.
Underage Rental Requirements?
You’ll need to present all required qualifications. In addition there is an underage fee, daily charge is $18 for ages between the age of 18 – 21, and $10 for ages between 22-24.
For more information on underage rentals, click here.
Returning Your Rental?
Check your paper work to determine the proper return fuel level and time.
Upon return, one of the members of our staff will greet you, take your keys, inspect the vehicle and prepare your closing statement.
When returning vehicles at locations other than the rental offices or after business hours, you’ll remain responsible for the rental until such time the vehicle is checked in by an agent.
You may choose to pay your closing balance with any form of acceptable payment.
Driver License & Its Privileges?
You must present your current and valid driver license when picking up the rental car, it must remain valid for the duration of the rental. Copies, faxes, pictures of a license, learner’s permits are not acceptable.
You can use a California interim driver license along with a government issued picture ID. The International Driving Permit serves only as a translation, it will not be accepted in lieu of a driver license.
Mileage Plans?
We have three different mileage programs available to you:
- Basic Plan or Pay Per Mile (great plan for limited local driving)
- Preferred Rate (125 free daily miles included)
- Unlimited Mileage, for when you plan a road trip outside the local area or driving a long distance in a short period of time.
Pick the one that best fits your usage.
After Hour Drop Off?
You can drop off your rental 24/7 at the Van Nuys Office. This service mainly applies to repeat renters.
If you are a new renter, please call our office during business hours for more details.
There is a fee for after hours services.
All About Insurance?
Every driver/renter must comply with the state’s required financial responsibility laws.
We accept personal auto and non-owner auto liability policies, third-party protection policies, or travel insurance policies that extend their coverage to rental cars.
Privacy Policy?
At 699 Rent a Car, accessible from 699carrental.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by 699 Rent a Car and how we use it.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
699 Rent a Car follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of 699 Rent a Car.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on 699 Rent a Car, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that 699 Rent a Car has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
699 Rent a Car’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
699 Rent a Car does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in 699 Rent a Car. This policy is not applicable to any information collected offline or via channels other than this website.