Terms and Conditions
Please read the following terms carefully. Cancellation and no-show charges may apply. Once the vehicle is rented there are no refunds or credits for unused rental days.
| Cancellation and Missed Reservation Policy |
Refund Amount |
| Cancelling up to 48 hours prior to scheduled pickup time |
You will receive a full refund. |
| Cancelling within 24-48 hours prior to your scheduled time of pick up |
You will receive a refund of your prepaid amount, minus a $150 cancellation fee. If your prepaid amount is less than $150 no refund will be issued. |
| Cancelling within 24 hours prior to your scheduled pick up time, No show, or failure to pick up your vehicle. |
No refunds are issued. |
| Rental is picked up but returned early. |
No refunds are issued. |
At the time of rental, you will be required to have a hold of $300 USD placed on your credit or debit card account as a security deposit refundable or releasable upon return of the vehicle, these funds typically will not be available for use.
Prepaid, loadable or gift type of cards, or cards issued by online financial institutions such as Chime or SoFi, are not an acceptable form of payment when picking up your rental at any of our locations. 699RentACar will accept Prepaid or loadable type of cards only as a secondary form of payment and only upon return in final payment.
When returning your rental, 699RentACar will process a transaction releasing or refunding any of the unused portion of a payment or hold subject to your bank's policies. This transaction may take up to two weeks to be ultimately finalized and registered into your bank account.
If when making your reservation you paid towards your rental using a prepaid, loadable or an unaccepted form of payment, you will still need to present an acceptable form when picking up your rental.